Transforming organizations

Excellerate Services – Since 2009

Excellerate Services is an integrated services company offering solutions focussed on total property management. They have offices across Southern Africa, Dubai and United Kingdom.

Chase is Excellerate’s primary operations management application and the Mobile App is currently rolled out to over 14500 Excellerate employees.  Chase allows multi functional services, right down to Guard and Cleaner level, to be performed efficiently and extremely effectively and adds new levels of service provision to Excellerate’s clients.

Excellerate make use of the Chase Risk, Compliance, HR, Facilities Management, Integration API, Reporting and Mobile applications.

Risk focusses on incident management and investigations across the board.  This includes maintenance, asset management, exception management and effective escalations. Incidents are logged in their central control room and escalated to Compliance Managers responsible for gathering and storing critical information on Chase.  Key client information is provided directly to the client from the system, this has had a massive impact on transparency, trust, reduction in fuel costs and client interactions.

Compliance allows for over 100 000 completed checks, audits and inspections to be conducted per month via the Chase Mobile App.  Chase for example also ensures compliance to the Lone Worker act in the UK and provision for the effective management of fire arms.

The Chase Integration API has allowed for a fully integrated solution between Chase, SAP, other sub-systems and Excellerate’s Rostering and Payroll solution called Prof1t. All staff data and exceptions related to staff are processed via the Chase Mobile App. This allows staff to clock-in / out, pull and forward payslips, apply for leave and check their rosters for example.

Chase has allowed for a multi-disciplined services to be provided. Chase has contributed to major reduction in operational costs, vast increases in productivity and provides for unique value propositions to be passed on to Excellerate’s clients.

In terms of Governance, the reporting function plays a significant role in providing vital risk and compliance data to management and executives for better decision making and operational planning.

V&A Waterfront – Since 1999

The Victoria & Alfred Waterfront in Cape Town is South Africa’s oldest working harbour and attracts more than 23 million visitors a year. It was developed for mixed use, with both residential and commercial real estate. Due to the number of foot traffic and general attraction to the V & A Waterfront, Security and Safety is of the highest priority.

Chase is used as the incident and investigation management tool in the central control room. Incidents are logged via the central control room and are escalated to investigators responsible for gathering and storing critical information for legal cases.  Chase integrates with the Waterfront’s SRS alarm system via Milestone.

Chase provides effective OHS compliance solutions to their OHS department.

Chase also integrates into the Waterfront’s Milestone Video Management System pulling in security response alarms, enhancing the Milestone value, from devices across the Waterfront.

Chase data is used in graphical and statistical form by the Risk Management and OHS departments for crime analysis, safety reports, exception management, trend reporting, and predictive analysis.

In terms of Governance, the reporting function plays a significant role in providing vital risk and safety compliance data to management and executive for better decision making and operational planning.

University of Western Cape – Since 2006

The University of the Western Cape (UWC) is a public university located in Bellville, in Cape Town. UWC consists of one main campus and a number of off-site residences and specialised schools. The Risk and Compliance department of UWC is responsible for all Security, Health & Safety, Emergency Responses, and Campus Protection Operations.

Chase provides for incident and investigation management. There are five Chase modules implemented at UWC, namely:  Risk, Compliance, Manpower, Integration and Mobile.

Risk focusses on incident management for all incidents. They follow a process where incidents are logged via the central control room, and it’s then escalated to investigators responsible for gathering information, storing the information on Chase, and closing the investigations. Maintenance related incidents is sent through via email to the relevant department for actioning.

Compliance enables Campus Protection staff to conduct checks, inspections and reports whilst on patrol between all the various gates and posts. In addition, Compliance is used by the main control room and also the smaller satellite control rooms to log shift handovers, debrief meetings, and general checks related to quality control. When used via the Chase Mobile App, the system provides mapping capability to show where and when checks were done (using the mobile device’s location services). This assists a great deal in proving presence, location, and exact time when checks were done.

The Integrator and Manpower modules were activated for UWC to track and clock in/out times of Campus Protection staff. The staff member can clock in/out via the on-site biometric fingerprint reader, and management can track clock in/out of staff. This assists in measuring hours worked and loss time.

In terms of governance the reporting function plays a significant role in providing important data for risk management decision making and operational planning. In addition, Chase reports are presented in community safety forums which includes the local City Improvement District (CID), Metro Police, and South African Police. Statistical reports generated in Chase greatly assists in measurement of criminal activity in and around the university.

AVIS Rent a Car

Avis is one of South Africa’s leading car rental companies.  Avis was experiencing major issues where vehicles were damaged and not reported costing them millions.

Chase provides integration and file storage capabilities with Avis’ LPR (License Plate Recognition) and video management platform. Chase processes and stores multiple images (front, sides and rear images) as vehicles leave and when the vehicle are returned. This provides Avis with before and after imagery of the vehicle and links that to the client.

This allows Avis to accurately identify when a vehicle was damaged and places the responsibility of repair costs on the client. Through this solution Avis saves a significant amount of money as well as decreases in their insurance claims.

Assmang Manganese Limited

Assmang Manganese Mine forms part of the Black Rock Mining group. This mine is based in a small town called Black Rock in the Northern Cape. It is one of the largest Manganese and Lime production plants in Africa. Safety and Security is of the highest priority and any form of risk can result in the mine having to halt production.

Chase is implemented for risk management in their central control room. Incidents are logged then escalated to investigators responsible for end-to-end case management.

The reporting function plays a significant role in providing important risk data for executive and management decision making, and operational planning.

Broll Property Group

The Broll Property Group is one of Africa’s leading commercial property services companies, with offices in 12 African countries. Some of the core services of Broll include: Facilities Management, Property Management and Shopping Centre Management.

Chase has been implemented at Broll as an enhancer to their property management software solution called ‘Broll-online’.

Modules implemented for Broll are Compliance, Integration and Mobile.

Chase provides for a fully integrated solution with Broll-online. This integration allows Broll to access and conduct over 30 000 compliance checklists a month via the Chase Mobile App. Broll dynamically builds checklists for Building Inspections, Health & Safety checks, and General Inspections.

Their checklists can be very comprehensive and some contain in excess of 300 checks.

Marshall Security

Marshall Security is a Durban North based security services provider, specializing in Armed Response, Alarm Monitoring, Community and Corporate Guarding.

The Chase Risk Module has been implemented to enable Marshall Security to manage incidents via their central control room. Incidents are reported to the control room, captured in Chase and Chase automatically communicates to the relevant responsible people.  Feedback is captured in Chase as the response process unfolds.

Chase replaced manual paper-based processes thus improving reporting, operational efficiency, and communications.

University of Kwazulu-Natal

The University of Kwazulu-Natal (UKZN) is one of the largest universities in South Africa, with approximately 50 000 students. UKZN issued a tender in 2014 for a Risk Management System to be implemented. The requirement was for a solution to be implemented whereby incidents, occurrences, risks, and emergencies could be managed electronically by a central system, accessible to their 5 campuses situated in and around Durban.

Chase was selected as the preferred software solution and the following modules are currently implemented at UKZN: Risk, Traffic and Integration.

Risk focusses on incident management for safety and security incidents. They follow a process where incidents are logged via the central control room, and it’s then escalated to investigators responsible for gathering information, storing the information on Chase, and closing investigations.

Chase processes student and staff mobile panic alarms via integration with the UKZN in-house mobile panic application. Once the student presses the panic button, an audible alarm is generated in the control room, this allows a control room operator to take control of the alarm, see where the alarm was generated from, gain access to contact information of the student, follow predefined procedures as part of the response, and provide feedback. Investigators manage investigations and cases in Chase.

Chase Traffic is used by both students and staff at UKZN. Students have the ability to request parking via the UKZN intranet, and these requests are then processed by Traffic personnel in the Chase desktop application. Upon approval, a parking permit is produced by Chase and printed for the student. Integration with the student and staff management applications allows for costs of parking and/or fines to be processed to the student loan account or to the staff member salary.

In terms of governance the reporting function plays a significant role in providing important data for risk management decision making and operational planning.