Transforming organizations

Managing risk & compliance since 1999

Veridian keeps management informed about key risks and changes to risk profiles. We provide critical information to those that need it most across multiple departments like Risk, Security, Maintenance, OHS, Legal, HR, GRC and Public Relations.

We provide a framework for processing, identifying, assessing and controlling risk.  We enforce compliance by understanding and efficiently allocating resources, where necessary, to satisfy regulatory and organizational requirements.

A highly configurable solution that applies to customers across industries and sectors.

Excellerate Services – Since 2009

Excellerate Services is an integrated services company offering solutions focussed on total property management. They have offices across Southern Africa, Dubai and United Kingdom.

Veridian is their primary operations management tool and the Mobile Application is currently rolled out to over 8000 Excellerate employees.

Excellerate make use of Risk, Compliance, HR, Integrator and Mobile modules.

Risk focusses on incident management across the board. Incidents are logged in their central control room and escalated to Compliance Managers responsible for gathering and storing critical information on Veridian.

Compliance allows for over 40 000 completed checks and inspections to be conducted per month via the Veridian Mobile App.  Veridian also ensures compliance to the Lone Worker act in the UK.

Integrator has been implemented to allow for a fully integrated solution between Veridian, SAP and Excellerate’s Rostering and Payroll solution called Prof1t. All staff data and exceptions related to staff are processed via the Mobile App. This allows staff to pull payslips, apply for leave and check their rosters for example. Veridian has allowed for a multi-disciplined services solution to their clients. Veridian has contributed to major reduction in operational costs, vast increases in productivity and unique value propositions to their clients.

In terms of Governance the reporting function plays a significant role in providing vital risk and compliance data to management and executive for better decision making and operational planning.

V&A Waterfront – Since 1999

The Victoria & Alfred Waterfront in Cape Town is South Africa’s oldest working harbour and attracts more than 23 million visitors a year. It was developed for mixed use, with both residential and commercial real estate. Due to the number of foot traffic and general attraction to the V & A Waterfront, Security and Safety is of the highest priority.

Veridian is used as the incident and investigation management tool in the central control room. Incidents are logged via the central control room and are escalated to investigators responsible for gathering and storing critical information for legal cases.

Veridian data is used in graphical and statistical form by the Risk Management department for crime analysis, trend reporting, and predictive analysis.

In terms of Governance the reporting function plays a significant role in providing vital risk and compliance data to management and executive for better decision making and operational planning.

University of Western Cape – Since 2006

The University of the Western Cape (UWC) is a public university located in Bellville, in Cape Town. UWC consists of one main campus and a number of off-site residences and specialised schools. The Risk and Compliance department of UWC is responsible for all Security, Health & Safety, Emergency Responses, and Campus Protection Operations.

Veridian provides for incident and investigation management. There are five Veridian modules implemented at UWC, namely:  Risk, Compliance, Manpower, Integrator and Mobile.

Risk focusses on incident management for all incidents. They follow a process where incidents are logged via the central control room, and it’s then escalated to investigators responsible for gathering information, storing the information on Veridian, and closing the investigations. Maintenance related incidents is sent through via email to the relevant department for actioning.

Compliance enables Campus Protection staff to conduct checks, inspections and reports whilst on patrol between all the various gates and posts. In addition, Compliance is used by the main control room and also the smaller satellite control rooms to log shift handovers, debrief meetings, and general checks related to quality control. When used via the Veridian Mobile App, the system provides mapping capability to show where and when checks were done (using the mobile device’s location services). This assists a great deal in proving presence, location, and exact time when checks were done.

The Integrator and Manpower modules were activated for UWC to track and clock in/out times of Campus Protection staff. The staff member can clock in/out via the on-site biometric fingerprint reader, and management can track clock in/out of staff. This assists in measuring hours worked and loss time.

In terms of governance the reporting function plays a significant role in providing important data for risk management decision making and operational planning. In addition, Veridian reports are presented in community safety forums which includes the local City Improvement District (CID), Metro Police, and South African Police. Statistical reports generated in Veridian greatly assists in measurement of criminal activity in and around the university.

AEL Mining Services

AEL Mining Services is an explosives production plant in Kempton Park, Johannesburg – a national key-point meaning an extremely high-risk environment. Their primary offering is to provide mines around the world with explosives used in mining operations.

Veridian is implemented at their main plant in Kempton Park. The environment consists of general areas, explosives test grounds, administrative offices, and micro production areas where substances of high volatility are produced, packaged, and stored. Safety, detection and prevention of risk is the highest priority of this plant – and Veridian plays a pivotal role in assisting the Risk Management Department.

There are four modules is deployed at this plant, namely: Risk, Compliance, Integrator and Mobile.

Risk focusses on incident management for Security and Health & Safety. They follow strict Standard Operating Procedures and make use of case management for investigations.

Compliance allows AEL’s Risk Department to perform a multitude of checks, inspections, and audits online. Whilst the use of mobile devices are prohibited in some areas of the plant, they access the system via tablet to perform these inspections.

Integrator has been implemented to allow integration with their main communication tool, MessageSoft. Due to mobile devices being prohibited in some areas, AEL prefers to use a tool that communicates with ‘Pager’ devices for communications. MessageSoft has been integrated with Veridian to process alarms triggered through MessageSoft. This provides the incident reporting function in Veridian with alarms being logged automatically.

In terms of Governance the reporting function plays a significant role in providing important data for risk management decision making and operational planning.

Assmang Manganese Limited

Assmang Manganese Mine forms part of the Black Rock Mining group. This mine is based in a small town called Black Rock in the Northern Cape. It is one of the largest Manganese and Lime production plants in Africa. Safety and Security is of the highest priority and any form of risk can result in the mine having to halt production.

Veridian is implemented for risk management in their central control room. Incidents are logged then escalated to investigators responsible for end-to-end case management.

The reporting function plays a significant role in providing important risk data for executive and management decision making, and operational planning.

Atlantic Beach Golf Estate

Atlantic Beach is a Golf and Residential Lifestyle Estate situated on the West Coast in Cape Town. The Estate is located in a Nature Reserve and Veridian is implemented at their Homeowners Association offices as well as their offsite control room, managed by Thorburn Security.

Veridian is used to manage incidents, maintenance job cards, conduct environmental checks, conduct safety checks and preventative maintenance inspections. Four modules are implemented namely: Risk, Maintenance, Compliance and Mobile.

Veridian utilized by the offsite control room in Parow Industria. Basic functions include electronic occurrences and incident management for operational security, safety, and maintenance related issues.

Maintenance is utilized by on-site technical and general maintenance personnel using Veridian electronic job card management tools. All maintenance related issues are logged and assigned to maintenance and technical personnel via the Veridian Mobile App. This allows for real-time job card completion which includes hours worked, materials used, corrective actions taken, the uploading of pictures and documents.

Compliance is implemented to assign intelligent checklists used for environmental inspections, general safety checks, and preventative maintenance checks.

Due to Atlantic Beach being situated in a Nature Reserve, environmental checks, safety checks and preventative maintenance checks is a very high priority.

Broll Property Group

The Broll Property Group is one of Africa’s leading commercial property services companies, with offices in 12 African countries. Some of the core services of Broll include: Facilities Management, Property Management and Shopping Centre Management.

Veridian has been implemented at Broll as an enhancer to their property management software solution called ‘Broll-online’.

Modules implemented for Broll are Compliance, Integrator and Mobile.

Veridian provides for a fully integrated solution with Broll-online. This integration allows Broll to access and conduct over 30 000 compliance checklists a month via the Mobile App. Broll dynamically builds checklists for Building Inspections, Health & Safety checks, and General Inspections.

Their checklists can be very comprehensive and some contain in excess of 300 checks.

Marshall Security

Marshall Security is a Durban North based security services provider, specializing in Armed Response, Alarm Monitoring, Community and Corporate Guarding.

The Veridian Risk Module has been implemented to enable Marshall Security to manage incidents via their central control room. Incidents are reported to the control room, captured in Veridian and Veridian automatically communicates to the relevant responsible people.  Feedback is captured in Veridian as the response process unfolds.

Veridian replaced manual paper-based processes thus improving reporting, operational efficiency, and communications.

Nelson Mandela University – Since 2007

The Nelson Mandela University (NMU) is based in Port Elizabeth in the Eastern Cape, and consist of 5 main campuses.

Veridian manages parking and permits on their campuses.

The Veridian Traffic Module is used by both students and staff at NMU. Students have the ability to request parking via the NMU intranet, and these requests are then processed by Traffic personnel in the Veridian desktop application. Upon approval, a parking permit is produced by Veridian and printed for the student.

In addition to parking permits, Veridian also provides NMU with the ability to log traffic infringements, violations, and vehicle clampings.

AVIS Rent a Car

Avis is one of South Africa’s leading car rental companies.  Avis was experiencing major issues where vehicles were damaged and not reported costing them millions.

Veridian provides integration and file storage capabilities with Avis’ LPR (License Plate Recognition) and video management platform. Veridian processes and stores multiple images (front, sides and rear images) as vehicles leave and when the vehicle are returned. This provides Avis with before and after imagery of the vehicle and links that to the client.

This allows Avis to accurately identify when a vehicle was damaged and places the responsibility of repair costs on the client. Through this solution Avis saves a significant amount of money as well as decreases in their insurance claims.

Richards Bay Minerals (Rio Tinto) – Since 2012

Rio Tinto is one of the largest mining groups in the world. Richards Bay Minerals (RBM) is one of their mines in South Africa and is a world leading in heavy mineral sands extraction and refining. Security and Safety at RBM is of the highest priority and Veridian has been implemented since 2012 as a tool to record, manage, and report on Security and Safety related incidents.

Veridian is primarily operated from the central control room at the mine. Incidents are logged by control room operators and escalated by the system to the relevant responsible staff members. Feedback and outcomes of incidents is captured in the system.

In terms of governance the reporting function plays a significant role in providing important data for risk identification, risk management decision making, and operational planning.

University of Kwazulu-Natal

The University of Kwazulu-Natal (UKZN) is one of the largest universities in South Africa, with approximately 50 000 students. UKZN issued a tender in 2014 for a Risk Management System to be implemented. The requirement was for a solution to be implemented whereby incidents, occurrences, risks, and emergencies could be managed electronically by a central system, accessible to their 5 campuses situated in and around Durban.

Veridian was selected as the preferred software solution and the following modules are currently implemented at UKZN: Risk, Traffic and Integrator.

Risk focusses on incident management for safety and security incidents. They follow a process where incidents are logged via the central control room, and it’s then escalated to investigators responsible for gathering information, storing the information on Chase, and closing investigations.

Veridian processes student and staff mobile panic alarms via integration with the UKZN in-house mobile panic application. Once the student presses the panic button, an audible alarm is generated in the control room, this allows a control room operator to take control of the alarm, see where the alarm was generated from, gain access to contact information of the student, follow predefined procedures as part of the response, and provide feedback. Investigators manage investigations and cases in Chase.

Veridian Traffic is used by both students and staff at UKZN. Students have the ability to request parking via the UKZN intranet, and these requests are then processed by Traffic personnel in the Veridian desktop application. Upon approval, a parking permit is produced by Veridian and printed for the student. Integration with the student and staff management applications allows for costs of parking and/or fines to be processed to the student loan account or to the staff member salary.

In terms of governance the reporting function plays a significant role in providing important data for risk management decision making and operational planning.